Customer Service

Contact Us

Thom@pmgquality.com
Phone: 425-264-0195
Toll Free: 800-227-3769
Fax: 425-264-0196

Customer Service

Privacy and Security: Our long time goal has been giving you such outstanding quality, value, service and guarantee that we may be worthy of your high esteem.” Here at PMG, we take this statement very seriously and we firmly believe in your privacy and the security of your personal information. We are committed to using any information you give us in a responsible manner. You’re very important to us and we want to provide you with a safe and secure online experience.

What information does PMG Inc. collect about me?

Every time you visit our website, we automatically collect your Internet service provider’s address, the Web page from which you came, and a record of your activity on our site.

When you purchase from PMG inc or request a literature, we collect information that you volunteer such as your name, email address, postal address, phone number and other information necessary to process your order or send you the literature.

We also collect the information you provide to us when you register for “My Account”, participate in a contest or sweepstakes promotion, fill out a survey or questionnaire, or contact us (for example via email, “Ask Thom” or “Live Chat”.)

How do you use my information?

The information we receive allows us to tailor our products offered and improve your shopping experience, making shopping easier and more enjoyable. It also enables us to process your purchases, confirm your orders, customize the content and layout of our pages, notify you about updates to our websites and products, and provide you with marketing information. The information you supply to us is added to our customer database

We never provide your name and address to any group or companies, your private information stays with us and will never be rented or sold. We periodically send you email about new products and services, discounts, special promotions or upcoming events. If you do not wish to receive such emails in the future from us we can add your name to our “do-not-send” list.

We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these agencies or companies for marketing purposes.

For Our Customers Using the Internet

What are “cookies” and how does PMG use them?

A “cookie” is a small data file stored on your computer. At PMG, we place a unique identifier in the cookie and use the cookie to connect your computer with the information we store for you in our database. Some examples of the data we store in our database includes your account preferences, items added to your shopping bag, user-specific information on pages accessed, and previous visits to our site. Through cookies we may: alert you to new areas that we think might be of interest to you when you return to our site; record past activity at our site; provide online banner advertisements that are tailored to your interests; or, customize Web page content. Your information is stored in a safe and secure database.

We do not use cookies to store any of your personal or financial information on your computer.

We recognize that you have a choice to refuse cookies. However, by choosing to accept an PMG cookie you allow us to maintain the preferences stored in your PMG “My Account” and process your order. If you choose not to accept the cookie, purchasing is not possible on the PMG site.

If you are shopping PMG and are having difficulty adding product to your shopping bag or completing your order, please check your privacy settings in your browser. If you do not wish to change your privacy settings to “Medium” and you are currently using the “Medium High” or “High” settings, you may choose to override your current cookie handling practices for individual sites that you specify, including vacupack.com. If you prefer not to change your privacy settings or override your cookie handling practices, you can, as always, place your order by phone at 1-800-227-3769

How do I know my information is secure?

We have appropriate security measures in place to protect against the loss, misuse or alteration of information that we have collected from you so you can feel comfortable and secure when shopping. We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-800-227-3769

Return Policy

As our guarantee, every item we sell gives you complete satisfaction. If the item you purchase is not to your liking you may return the item, unused in factory packaged condition. This applies to new “unused” items only. Once machinery has been used it falls under exchange or warranty. No refunds on used equipment and machinery. All bag sales may be returned with no less than 5% used to receive a full refund. We guarantee all equipment we sell to be free of manufactures defects upon arrival. Once the item has been used and does not suit your needs or desires we offer exchanges for other equipment within 30 days. If the item is found to be defective it falls under the warranty provided by the manufactures. Please note we are very specific about warranties provided by each manufacture. PMG will not pay 2nd party repairs for warranty work. Authorization for 2nd party repairs will need to be authorized and paid by the manufacture of the product. PMG offers free labor on all warranty work done in PMG repair center. Customer is responsible to ship the item back to PMG without reimbursement. When choosing a product look very carefully at the warranty provided by the manufacture, this state’s their confidence in the quality of the equipment they manufacture. Only products with the PMG name fall under warranty guarantees, backed by PMG. Products with the PMG name and logo have full warranty including replacement and shipping reimbursements if needed.

Contact us: 1-800-227-3769